MET Region - Delivery Excellence Management İş İlanı

Job Title MET Region - Delivery Excellence Management Key Responsibilities Define, implement, and continuously improve delivery frameworks, methodologies, and KPIs. Monitor delivery performance across projects/teams and identify areas for improvement. Develop and maintain governance models to ensure compliance with delivery standards and SLAs. Collaborate with delivery and project teams to support execution excellence. Drive root cause analysis and corrective action for delivery issues or customer escalations. Lead delivery audits and implement action plans based on audit findings. Facilitate training and knowledge-sharing initiatives to build a culture of delivery excellence. Partner with quality assurance, operations, and customer success teams to align strategies. Leverage data analytics to provide insights on productivity, quality, and customer satisfaction. Required Qualifications Minimum 8-10+ years of work experience. Minimum 12 months of experience in Concentrix. 4+ years of experience in roles such as project delivery, talent acquisition, quality assurance, or operational excellence. Minimum “Successful” rate in the last performance appraisal Bachelor’s degree in, Engineering, Statistics, Business Administration, or a related field. Strong understanding of delivery frameworks (Agile, Waterfall, ITIL, etc.). Proven experience in reporting and analytical tasks, process improvement, quality standards, and performance metrics. Excellent communication, stakeholder management, and change management skills. Minimum C1 level of English; excellence in written and verbal communication. This role targets the candidates from Sr. Manager and Associate Director levels.