Training & Quality Specialist İş İlanı

Training & Quality Specialist We are looking for a Training & Quality Specialist to join our dynamic and international team and take an active role in quality assurance, training, coaching, and performance improvement. We are looking for an analytical, detail-oriented, and proactive professional who can identify performance gaps, provide constructive feedback, and turn data into measurable improvements. Key Responsibilities Evaluate sales and customer interactions according to defined quality standards. Analyze quality scores, call data, performance metrics, and KPIs. Identify performance gaps and provide clear, constructive, and actionable feedback. Conduct coaching sessions and support individual and team development. Design, prepare, and deliver training programs based on team needs. Prepare quality and performance reports and provide data-driven insights to management. Conduct regular and ad-hoc quality audits. Identify opportunities to improve processes, customer experience, and team performance. Work closely with Team Leaders, Sales, Operations, and Management teams. Requirements Experience in Quality Assurance, Training, Coaching, Performance Management, or Call Center operations. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Advanced Excel and data analysis skills. Experience in developing and delivering training programs. Strong attention to detail and a proactive approach. Fluent English is required. Additional languages such as Arabic, French, Spanish, or Portuguese are a strong advantage. Experience in Medical Tourism, Sales, Customer Service, or international customer management is a plus. What We Offer An international and multilingual working environment. Professional development and continuous learning opportunities. A dynamic, supportive, and growth-oriented team culture. The opportunity to directly contribute to performance and process improvement. If you enjoy turning performance data into action, developing people, and building a strong quality culture, we would love to hear from you! 📩 Apply now and become part of our growing international team. #Hiring #TrainingAndDevelopment #QualityAssurance #QualitySpecialist #TrainingSpecialist #SalesTraining #CustomerExperience #MedicalTourism #Istanbul #Career #HiringNow