Trading Reliability Technical Support Engineer İş İlanı

About Paribu Founded in 2017, Paribu has been playing a key role in the development of Türkiye’s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 210 crypto assets. In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting culture, arts, sports, and education . Why join Paribu? Paribu works with curious, innovative, and impact-driven professionals who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in technology, design, strategy, operations, or beyond , you will be part of a team shaping the future of finance. Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu’s vision of delivering fast, easy, and secure experiences. The impact you’ll make At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Trading Reliability Technical Support Engineer , you will be responsible for: Planning, testing, and coordinating version upgrades and production releases of vendor solutions supporting BIST order execution Managing incidents through log analysis, root cause analysis (RCA), technical troubleshooting, and vendor coordination Creating and executing UAT scenarios for new products and instruments, while supporting Backoffice and Analyst teams Performing database checks and monitoring performance indicators such as indexes, locks, I/O, and transaction flows Monitoring critical trading processes, batch jobs, and system integrations to ensure reliable operations Improving monitoring dashboards and alerts across availability, latency, throughput, and other critical system metrics Supporting technology operations and integrations across brokerage platforms and market infrastructure Maintaining clear documentation of system configurations, operational processes, and technical procedures Key competencies We value a commitment to service quality as much as technical experience. To thrive in this role, you should have: Strong understanding of capital markets, including order types, trading sessions, and equity and derivatives market dynamics Familiarity with BISTECH, FIX , or similar trading and order communication protocols Strong SQL skills, preferably with Microsoft SQL Server , and understanding of database performance and monitoring concepts Experience with log analysis and service management across Linux and Windows environments Understanding of fundamental networking and troubleshooting concepts Familiarity with monitoring and observability tools such as Grafana, Prometheus, ELK/OpenSearch, or Zabbix Strong analytical thinking and structured problem-solving skills Ability to remain calm and methodical when handling time-critical production incidents Clear and structured communication skills with the ability to manage both vendors and internal stakeholders Effective prioritization and decision-making in high-volume operational environments Collaborative mindset and ability to work cross-functionally with technology, operations, Backoffice, and business teams Technical English proficiency for vendor communication and documentation Experience with drop copy, market data, OMS, or Backoffice integrations is considered a plus Familiarity with SPK, Takasbank, MKK, and brokerage operations is considered a plus Experience with brokerage technologies such as Tradesoft, GTP, or Xfront is considered a plus The advantages of being at Paribu Paribu invests in its team’s growth, well-being, and happiness. Here’s what you can expect: Meal allowance – Generous support with a flexible meal card. Private health insurance – Comprehensive coverage for employees, including spouse and children . Commuting support – Financial support for commuting based on your office route. S.O.S. leave (10 days) – Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave. Birthday leave – One extra day off during your birthday month. Language learning support – Resources to enhance English communication skills. Personal development support – Budget for exploring hobbies, attending professional courses, and personal growth. Well-being & health platform – Access to digital health and wellness services, including mental health support, and well-being resources. Relocation allowance – Financial support for relocating to within a 15-km radius of Paribu’s office, if you are currently based outside Istanbul. Top-tier work equipment – High-performance devices and all the essential tools you need to do your best work. Cultural events – Enjoy concerts, theater, cinema, and sports tickets through company-sponsored raffles. The hiring journey From application to onboarding, here's a step-by-step look at your journey with Paribu. 1. Application: Submit your application online. 2. Initial screening: People Team reviews your resume. 3. Interview process: Meet with hiring managers and team members. 4. Offer: If it’s a great fit, you will be welcomed on board. Application process Should you have already applied, here are two essential facts about the process: While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter. All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles. In accordance with applicable data protection regulations, please note the following: You have been informed that my personal data is processed by Paribu Teknoloji A.Ş. (“Paribu” or “Company”) through the “ Paribu Teknoloji A.Ş. Clarification Text on the Protection of Personal Data for Employee Candidates ” prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.