Technical Customer Support Specialist İş İlanı

Apilex is an AI-native legal operating system that manages lawyers' entire legal workflows end to end, powered by AI systems purpose-built for each jurisdiction's legal framework. We bring legal research, drafting of pleadings and contracts, document analysis, and case preparation together in a single experience. We currently operate in France, Turkey, and Germany, and we aim to extend the growth we've achieved in our current markets to Brazil, Spain, and Italy. We achieved this growth entirely bootstrapped, without raising any external investment, making us one of the fastest go-to-market success stories among Legal AI startups in the world. Since our founding, we've scaled our team to 120+ people, backed by a proprietary database of millions of court decisions and legal documents that turns days of legal research into seconds.We are looking for candidates with a strong technical foundation, a passion for problem-solving, excellent communication skills, and a willingness to learn and adapt to new technologies.We are looking for a Technical Customer Support Specialist to support our customers with their technical needs and help resolve issues that may arise throughout the post-sales process. What sets us apart? We don't use off-the-shelf AI. We build domain-specific, closed-circuit AI models with multi-layered verification systems that eliminate hallucinations and deliver answers backed by real citations and legal reasoning. Every feature we ship changes how lawyers work. What You Will Do Handle technical requests from customers and the Customer Success team and support the resolution process. Assist in analyzing and resolving technical issues that arise during post-sales processes. Ensure technical issues are properly understood, documented, and communicated to the relevant technical teams. Support coordination between the Customer Success, Sales, and technical teams. Provide customers with support regarding product installation, configuration, usage, and basic technical issues. Communicate directly with customers when necessary and explain technical topics in a clear and understandable manner. Track recurring technical issues and contribute to improving the resolution process. Keep up to date with developments in products and technologies and continuously improve technical knowledge and skills. Support the creation and maintenance of technical documentation, user guides, and knowledge bases. Provide technical support to the Customer Success and Sales teams when needed. What We Are Looking For Bachelor’s degree, preferably in Engineering, Computer Science, Information Technology, or a related field. At least 2 years of experience in Technical Support, IT Support, Application Support, or a similar role. Basic hands-on experience in analyzing and resolving technical issues. Ability to quickly learn and adapt to new systems and technologies. Strong analytical thinking and problem-solving skills. Strong customer communication skills and the ability to explain technical concepts clearly and effectively. Ability to work collaboratively with Customer Success, Sales, and technical teams. Strong written and verbal communication skills. Team-oriented, responsible, and strong follow-up skills. Ability to adapt to a fast-paced environment and changing priorities. Ability to read and create technical documentation. Basic knowledge of Networking, Systems, SaaS products, Jira, or similar technologies is a plus. Why join us? Whatever your role, your work here will be visible and meaningful. We're a team that has grown without outside investment and achieved one of the fastest go-to-market successes in the space and we're looking for ambitious people who want to build the future of legal technology on a global stage. This is Apilex. AI for Legal. Join us.