Technical Support Engineer (Database & Big Data Focus) – Istanbul İş İlanı

For a global technology company operating in cloud and digital infrastructure, we are looking for a Technical Support Engineer with a strong database and big data background , based in Istanbul. 🔎 This is NOT a typical support role We are not looking for someone who just closes tickets. We are looking for someone who: Solves critical production incidents (P0 / P1) on database and big data systems Performs deep Root Cause Analysis (RCA) on data-intensive workloads Prevents issues from happening again 👉 This is a problem-solving heavy, SRE-minded role within a support organization, acting as an escalation point beyond standard L1 support, focused on cloud database and big data services . 🎯 Responsibilities Troubleshoot and resolve critical production issues on database and big data services Manage incidents end-to-end (triage → resolution → RCA) Perform root cause analysis and document findings for data-layer incidents Drive database performance, reliability, and scalability improvements Collaborate closely with engineering and product teams, providing technical insights on data workloads 🧠 Requirements — Preferred Profile Strong background in database and big data technologies is essential. Hands-on experience in DBA / Database Operations or database & big data technical support at a cloud service provider (Alibaba Cloud, AWS, Azure, Google Cloud, Huawei Cloud, Tencent Cloud, etc.) Deep expertise in one or more: Relational databases: MySQL, PostgreSQL, Oracle, SQL Server NoSQL: MongoDB, Redis, Cassandra, DynamoDB Big data stack: Hadoop, Spark, Kafka, Elasticsearch, ClickHouse, Flink Cloud experience (AWS / Azure / GCP / Alibaba Cloud / Huawei Cloud / Tencent Cloud) Strong Linux/system troubleshooting Solid networking fundamentals 👉 Most important: Ability to clearly explain a real production database or big data incident you solved. ⚠️ You're a strong fit if: You step in when data systems break You stay calm under pressure You don't stop until you find the root cause 🌐 Language & Working Conditions Fluent English (must) Onsite role (Istanbul) 24/7 shift rotation