Technical Account Manager İş İlanı

About the job As a Technical Account Manager at Omni Factors, a monday.com Gold Partner operating across Türkiye, the GCC and Africa, you will be the trusted advisor for our monday.com customers in Türkiye. You will own the post-sale relationship: driving adoption, keeping solutions healthy as customers grow, and turning satisfied customers into long-term, expanding accounts. You will work closely with our sales and delivery teams, as well as monday.com's regional resources. Main Duties and Responsibilities Serve as the primary point of contact for an assigned portfolio of monday.com customers after go-live. Drive adoption and usage across customer teams through regular check-ins, account reviews and success plans. Understand each customer's business processes and suggest how monday.com can support them better (boards, automations, dashboards, workflows). Handle day-to-day questions and first-level issues, and bring in our delivery team or monday.com support when needed, following up until resolution. Identify expansion opportunities (additional seats, products, add-ons, services) and hand them over to the sales team with clear context. Protect renewals by spotting risks early and working with the account owner on a plan. Recognize when a customer needs an integration with their other tools, capture the need clearly and coordinate with our technical team. Run admin and end-user enablement sessions. Share customer feedback and recurring needs with internal teams. Keep account information, activities and health status up to date in our CRM. Requirements BA/BS degree 2–3+ years of experience in a customer-facing role in SaaS (Customer Success, Account Management, Implementation, or similar) Hands-on experience with monday.com or a similar work management / CRM platform Basic understanding of cloud software and what APIs and integrations are used for Ability to understand business processes and translate customer needs into practical solutions Strong communication and presentation skills Structured, proactive and comfortable managing multiple accounts at once Fluent in Turkish and English Nice to have monday.com certifications Experience working with enterprise customers in Türkiye Benefits Health insurance Paid birthday holiday Meal card (Sodexo) Fully remote working Certification and training opportunities on monday.com