System Support Engineer İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION Ekin is a global technology company operating in 40 countries with a growing team of 250+ people, delivering smart city and public safety technologies for nearly three decades. QUALIFICATIONS: Bachelor’s degree in Computer Engineering, Software Engineering, Information Systems, Electronics Engineering or related fields, Experience in system support, software installation, maintenance or similar technical roles, Excellent command of written and spoken English, Working knowledge of Windows and Linux operating systems, Working knowledge of networking, databases and IT infrastructure, Familiarity with Python/Bash, Docker and system log analysis, Basic troubleshooting and problem-solving skills, Strong communication skills and willingness to learn, No travel restrictions. JOB DESCRIPTION: Supporting on-site and remote software installations, configurations and version upgrades, Providing technical support and troubleshooting software and system-related issues, Analyzing system logs and supporting root-cause analysis using Python, Bash or monitoring tools, Supporting the installation, configuration and troubleshooting of Docker-based systems, Performing basic database health checks and supporting backup and recovery operations, Identifying and resolving hardware-software integration issues, particularly in camera and recognition systems, Reporting software bugs, technical issues and customer improvement requests, Monitoring support records and preparing relevant technical documentation, Providing technical support and training to internal teams and end users,