Project Manager İş İlanı

About Us We support our customers in their digitalization journey with our deep technical expertise. GlassHouse (and e& Enterprise owned company) has a rapidly growing business, and it has many opportunities with its dynamic & energetic environment. We have offices in İstanbul, Ankara, İzmir, Bursa, South Africa and Qatar. Come to join us! Responsibilities Managing GlassHouse IT Infrastructure projects in accordance with PMI processes Participating in the contract management process of new projects Managing the set up and presentation stages of current projects to be inline with the signed customer contracts Leading Service Delivery Management of company's ongoing projects Leading the customer satisfaction process To ensure customer satisfaction regarding the services provided, to share feedback and suggestions from customers with managers. To manage and follow up all technical, commercial and legal studies required to ensure contractual obligations committed to customers. To work with operations teams providing 24/7 service to fulfill the Service Level Commitments (SLA) committed to customers. To act as the escalation point for customer complaints and to lead the necessary studies to produce solutions by proactively following customer feedback. To coordinate the GH and customer technical team, to make the necessary technical and commercial escalations, To represent the operations team in audit studies to be received from customers and authorized authorities and to be responsible for making the relevant preparations. To make developments and improvements in line with Quality Control Processes and Requirements. To guide the operations team regarding the processes within the scope of ITIL Service Management Methodology regulations, to inform them about updates in the regulations, to report and define innovations. Define, manage, follow and report the compliance of the company and customers with the procedures and processes within the scope of BDDK, ISO9001 and ISO27001 principles. Determine and report the Information Security risks of the company and customers. Follow the processes and developments in the regulations, create a process map about innovations and report. Qualifications University Degree from a reputable university Gained experience on ITIL management processes 6 years of experience preferably in Project Management area (Being PMP certified is a plus) Minimum 2 years experience on contractual management processes is a plus SAP Basis project management and service management responsibility is a plus Fluent in English Demonstrated ability to lead programs/projects Ability to identify opportunities and implement changes that improve existing processes Ability to perform and adapt in a changing environment Working effectively with internal & external customers and stakeholders