Product Manager – Order & Fulfillment (E-Commerce) İş İlanı

ABOUT US BİM Birleşik Mağazalar A.Ş., which began operations in 1995 with 21 stores, is today the company with the highest market share in Turkey's organized retail sector. BİM's core principle is delivering essential food and consumer goods to customers at the highest quality and most competitive prices. As the first representative of the hard-discount model in Turkey, BİM offers a product range of approximately 900 items — the majority of which are its own private-label brands — through its retail stores operating across the country. In addition, BİM launched an online shopping service for non-food products via the BİM MARKET mobile application in late 2021. BİM continued its steady growth in 2024, opening 886 new domestic stores throughout the year to reach a total of 12,089 stores in Turkey by year-end. The company continues to develop while maintaining its commitment to quality and customer satisfaction alongside an effective cost management policy. About the Role This role covers the order journey of BİM's new e-commerce platform: checkout and payment, order management, fulfillment and delivery, returns and refunds, and the internal tools used by operations and customer service teams. We're looking for a Product Manager who will work closely with engineering, operations, payment and logistics partners to build a reliable order-to-delivery process. Responsibilities You will be the Product Manager for the order journey: checkout, payment, order management, fulfillment, delivery and returns Gather and prioritize requirements from operations, customer service, finance and logistics partners Define how an order behaves in every case, including split shipments, partial cancellations, failed deliveries and refunds Lead the product side of integrations with the warehouse / 3PL, cargo carriers, payment provider and e-invoice / ERP systems Work with engineering teams to build and manage the roadmap for order management and the internal tools used by operations and customer service Track operating metrics such as on-time delivery, cancellation rate and time to refund, and use them to prioritize Use AI tools as part of daily work to write specs and test scenarios, analyze data and prototype ideas before engineering starts Qualifications 4+ years of experience as a Product Manager or Product Owner in e-commerce, marketplace, logistics or payments companies Hands-on experience with order management, fulfillment, delivery, payment or returns systems Experience in at least one integration with a warehouse / 3PL, cargo carrier, payment provider or ERP Ability to translate the needs of operations, customer service and finance teams into clear product requirements and system rules Strong analytical skills; comfortable with data (dashboards, basic SQL) and with defining operating metrics Good understanding of Agile/Scrum methodology and the full software development lifecycle (SDLC) Strong communication skills, able to work with engineers, operations teams and external partners Active use of AI tools in daily product work: drafting requirements, analyzing data, building quick prototypes Good command of English (written and verbal); fluent Turkish