Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni) İş İlanı

Company Description Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE, SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, a knowledgeable sales and after-sales team, 24/7 service, worldwide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind its responsibilities for the well-being of its staff and society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology. In addition, The company has maintained a high growth rate since its establishment in 2008. Now Bodor has a 51000 m2 production base, 10000+ delivery capability, and 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers. Ultra-high power capability World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine. Sales record (Until Sept, 2021) Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions. No. 1 World No. 1 in 10kW+ laser cutting machine sales volume. R&D Capability Strong R&D team led by the drafter of international Standards for CNC laser cutting machines Over 200 R&D Technicians, the R&D level is in line with international standards 10 subdivision platforms, including plate cutting, pipe cutting, application engineering, etc. 2 Core R&D Centers in China and 4 overseas Technology Centers More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&D Teams, 200+ Patents, and 10 R&D Platforms. Job Description This position for supporting customers with BODOR. Responsible for offering technical advice to the customers and after-sales service in the field. Responsibilities Serve as the primary remote technical point of contact for customers, providing online support for laser machines through phone, email, chat, and remote diagnostic tools, with on-site visits when required. Assist customers and field personnel in troubleshooting mechanical, electrical, and software-related issues of laser machines, and take appropriate corrective actions to ensure timely resolution. Monitor, track, and manage incoming technical service requests, ensuring proper documentation, prioritization, and follow-up of all cases. Manage and coordinate service schedules within the assigned territory to ensure optimal machine performance and customer utilization. Perform remote diagnosis and guide customers or field teams through mechanical repairs, determining when special tools, parts, or escalation to on-site intervention is required. Interpret layout drawings, electrical schematics, and mechanical blueprints to support installation, troubleshooting, and maintenance activities. Maintain and update spare parts lists, ensuring availability by coordinating with customers, internal teams, vendors, and manufacturers. Identify and report machine safety issues and ensure compliance with operational safety standards. Provide technical training to customers remotely or on-site to improve machine operation and reduce downtime. Prepare and submit detailed service reports, failure analysis reports, and expense reports in a timely manner. Perform failure mode analysis and provide recommendations for machine upgrades, performance improvements, and preventive maintenance. Support final integration, commissioning, and troubleshooting of complex automation systems when required. Support logistics and technical coordination for equipment movement, including loading/unloading supervision when needed on-site. Perform regular travel within assigned territories when remote resolution is insufficient. Approximately 25% travel may be required depending on customer needs. Other duties as assigned. Qualifications Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2 years’ experience on automated CNC machines. Recent experience of installing, repairing and diagnosing problems of automated CNC machines. Able to read and interpret electrical and mechanical drawings and test equipment. Excellent verbal and written communication skills. Demonstrated technical writing skills Proficiency in Microsoft Word, Excel, and remote communications. Proficient at working independently and as part of a team in a fast-paced environment. Self-driven and responsible. Ability to work under pressure. Ability to travel as required (local and domestic). Valid Driver’s License. Strong leadership skills. Highly organized. Meticulous attention to details. English or Chinese + Turkish languages can be used as working languages. Local residence permit or working authorization in the local country are required. Additional Information Applicants from neighboring cities can also be considered.