IT Service & Operations Specialist Responsibilities İş İlanı

We are seeking an IT Service & Operations Specialist for our client, which operates within a corporate structure. Accountabilities: Advanced Operational Service Ownership: Accountable for stability and operational performance of assigned critical IT services and infrastructure components. Incident Resolution & Escalation Quality: Accountable for resolving complex incidents, leading technical troubleshooting, and ensuring timely escalation when required. Problem Management Contribution: Accountable for high-quality technical input to root cause analysis and reduction of recurring incidents. Change Execution Reliability: Accountable for safe and compliant implementation of approved changes with minimal service disruption. Operational Standards & Best Practices: Accountable for adherence to ITIL processes, operational policies, and security requirements. Knowledge & Documentation Quality: Accountable for accuracy and maturity of runbooks, SOPs, and operational knowledge assets. Responsibilities: Advanced Incident Management: Resolve complex and high-impact incidents; act as technical lead during Major Incidents under Operations Lead coordination. Proactive Problem Identification: Analyze incident trends, logs, and monitoring data to identify potential problems and improvement opportunities. Root Cause Analysis Leadership: Lead or significantly contribute to RCA activities and propose permanent corrective actions. Change & Release Implementation: Execute and validate changes/releases; ensure rollback readiness and post-implementation verification. Monitoring & Event Optimization: Fine-tune monitoring thresholds, alerts, and dashboards to improve proactive detection and reduce noise. Infrastructure Operations Expertise: Provide senior-level support across network, firewall, SD-WAN, server, cloud, and site operations. Backup, Recovery & DR Support: Perform restore tests, support DR exercises, and validate operational readiness of backup solutions. Automation & Operational Improvement: Identify and implement automation or scripting opportunities to improve efficiency and reliability. Operational Coaching & Mentoring: Support and mentor junior specialists; share operational knowledge and best practices. Vendor & Stakeholder Collaboration: Act as technical focal point with vendors and internal teams during incidents, maintenance, and improvements. Service Reporting & Input: Provide expert input into SLA, availability, incident, and problem reports; highlight operational risks and improvement areas. Having an advanced level of English Preferably familiar with using SQL databases Location: İstanbul Work Model: Hybrid