Help Desk Specialist İş İlanı

About the Role We are looking for a Help Desk Specialist to join our Technology Operations Team at Bulutistan, one of Türkiye’s leading local cloud service providers. What You’ll Do Provide first-level technical support to end users for hardware, software, operating systems, and connectivity-related issues. Receive, log, prioritize, and track IT support requests through the ticketing system, ensuring timely resolution and proper follow-up. Troubleshoot and resolve common issues related to Windows operating systems, Microsoft Office applications, email, printers, and peripheral devices. Assist with user account management, password resets, access permissions, and onboarding/offboarding IT requirements. Support the installation, configuration, and maintenance of computers, laptops, software, and other IT equipment. Diagnose basic network connectivity issues and escalate complex incidents to the relevant technical teams when necessary. Maintain accurate documentation of support requests, troubleshooting steps, and solutions in the knowledge base. Monitor recurring issues, identify opportunities for improvement, and contribute to enhancing IT support processes. Ensure compliance with internal IT policies, information security standards, and established procedures. Provide a professional, service-oriented support experience and communicate technical information clearly to end users. What We’re Looking For Bachelor’s degree or associate degree in Information Technology, Computer Engineering, or a related field. Previous experience in a Help Desk, IT Support, or Technical Support role is preferred. Basic knowledge of Windows operating systems, Microsoft 365 applications, and common desktop support tools. Familiarity with computer hardware, software installation, troubleshooting, and basic networking concepts. Understanding of user account management, access permissions, and IT service management processes. Experience with ticketing systems and IT support documentation is an advantage. Strong analytical thinking and problem-solving skills, with the ability to prioritize tasks effectively. Good communication and interpersonal skills, with a customer-oriented approach. Ability to work collaboratively with different teams and manage multiple support requests. Eagerness to learn, take initiative, and continuously improve technical knowledge.