E-Commerce Manager İş İlanı

Agakulche is the e-commerce brand of AgaOne Commodities , offering precious metals and gold products to customers through digital sales channels. As part of our continued growth, we are looking for an experienced E-Commerce Manager who will lead our end-to-end e-commerce operations, drive commercial performance, enhance customer experience, and ensure seamless cross-functional collaboration. JOB DESCRIPTION The E-Commerce Manager will be responsible for managing Agakulche's daily e-commerce operations, improving commercial performance, and supporting the company's sustainable growth objectives. KEY RESPONSIBILITIES Manage the end-to-end operational and commercial activities of the e-commerce website. Develop and implement strategies to increase online sales performance. Manage product information, category structure, content, pricing, and inventory processes. Coordinate order management, shipping, invoicing, returns, and customer service operations. Plan and execute campaigns, product launches, seasonal promotions, and special marketing activities in collaboration with relevant teams. Monitor website and marketplace performance through key performance indicators (KPIs), including revenue, conversion rate, average order value (AOV), traffic, customer acquisition, and customer retention, and implement improvement initiatives. Collaborate closely with Logistics, Finance, Product Management, Digital Marketing, Information Technology, and Customer Service teams to ensure operational excellence. Coordinate with digital marketing agencies, monitor campaign performance, and identify optimization opportunities. Lead user experience (UX) improvement initiatives and contribute to conversion rate optimization (CRO) projects. Coordinate the resolution of operational and technical issues affecting website performance. Analyze website performance using Google Analytics 4 (GA4) and other analytical tools, and prepare regular management reports. Monitor e-commerce trends, market developments, and competitor activities to identify business improvement opportunities. Lead initiatives that improve operational efficiency and enhance the overall customer experience.