Desktop Support Engineer İş İlanı

WE’RE HIRING: DESKSIDE SUPPORT ENGINEER – L2 (ONSITE – ISTANBUL, TURKEY) Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries , a team of 6,000+ engineers , and support for 200+ enterprise clients , we provide a dynamic environment where your work makes a real impact. We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment. Role Summary We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

Key Responsibilities Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals Deliver high-quality customer service to all users, including VIPs Troubleshoot hardware and software issues across Windows environments Perform PC builds, deployments, imaging, and reimaging activities Handle IMAC activities (Install, Move, Add, Change) and project tasks Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune) Manage incidents using ITSM/ticketing tools and ensure SLA compliance Maintain and update documentation, knowledge base articles, and asset records Collaborate with internal IT teams and external vendors for issue resolution Provide remote support when required Essential Skills & Qualifications Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems) Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging) Solid Microsoft 365 troubleshooting experience (including Intune exposure) Familiarity with Active Directory and Azure Active Directory Strong desktop, laptop, printer, and peripheral troubleshooting skills Experience with ITSM/ticketing systems Excellent communication and interpersonal skills Ability to work independently and within a team Experience working with vendors and third-party support teams Strong organizational and time management skills Benefits – Why Join Us? At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success. We offer: A supportive and inclusive work environment Continuous learning and professional growth opportunities Exposure to global enterprise clients and technologies Competitive compensation and clear career development pathways