Customer Service Professional İş İlanı

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose: We imagine better ways to serve a world in motion . Present in 177 countries, it employs 160,000 people, including nearly 6,000 in Marseille, where its head office is located. As the world’s third-largest shipping company, CMA CGM serves more than 420 ports across five continents with a fleet of over 700 vessels. In 2025, CMA CGM carried more than 24 million twenty-foot equivalent containers (TEUs). Its subsidiary, CEVA Logistics, one of the top five global players, operates 1,000 warehouses and handled 15 million shipments in 2025. The Group’s air division operates a fleet of cargo aircraft under the CMA CGM AIR CARGO and Air Belgium brands. CMA Media, the third-largest private media group in France, brings together RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence, and Corse Matin) as well as the social media platform Brut. Committed to the energy transition, the CMA CGM Group aims for Net Zero Carbon by 2050. The CMA CGM Foundation provides humanitarian aid in crisis situations and supports education and equal opportunities worldwide. To date, the Foundation has transported 120,000 tonnes of humanitarian aid to 106 countries and supported over 630 projects in France, Lebanon, and around the world. Role & Responsibilities: Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements, Coordinate internally and/or respond to customer queries related to shipment Monitor shipment according to customer status and track & trace upon delivery Record and update information on customer profiles Skills and Requirements: Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration), Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry, Strong ability to manage multiple tasks and priorities effectively, Proactive approach with strong problem-solving and communication skills, Fluency in written & verbal English is a must (part of the interview will take place in English), Able to work in the office 4 days per week (hybrid) in Istanbul. What we offer: Working in an agile, flexible, digital, and social culture Flexible working hours Working 40 hours a week Hybrid working Birthday day off Fruit Day: every Wednesday Happy hours Yearly bonus Transportation Life insurance Meal Allowance (Cash/monthly) Employee Assistance Program During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice. We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all. Come along on CMA CGM's adventure!