Customer Relations Responsible, Account Manager – Cloud Technologies İş İlanı

At Kartaca, our goal is to create the perfect solutions for our customers. With the business standards that we do not compromise and preferring free software, we work to develop products that make us proud. We are looking for new teammates who share the same enthusiasm; are curious to learn, willing to add value to what they do, and have work ethics. The ideal candidate; Graduated from relevant departments such as Engineering, Computer Science, Informatics, Information Technology, or Management Information Systems with a bachelor’s degree. Possess basic communication skills, effective communication skills and effective presentation techniques and skills Experienced in managing pre-sales/post-sales activities, acting as the client's single point of contact, ensuring coordination within the team, and overseeing, monitoring and reporting on end-to-end process, Capable of being responsible of managing both their own schedule and the team's schedule, carries out regular follow-ups, and is meticulous and organized regarding delivery dates and deadlines, Capable of managing and planning a heavy schedule of meetings and communication, without disrupting daily work and tasks, Proficient in English with C1-C2 level, with strong reading, writing, and speaking skills, capable of communicating fluently with clients. Experienced in delivering presentations to clients in both Turkish and English with fluency, Skilled in IT project management or eager to specialize in this field. Capable of being responsible of carrying out own tests before the technical team's developed solution is handed over to the client to ensure it meets the client’s requirements. Quick to act, quick to decide, quick to respond Skilled in meticulous note-taking and documentation. Constructive and solution-oriented, experienced in not avoiding but identifying problems and areas for improvement within projects and the team, identifying root causes of the problems and reporting them with solutions. Confident in giving and receiving daily feedback, Preferably Experience in Business Analysis. Proficiency in tools such as Atlassian Jira, Confluence, Google Workspace, and project management tools. Experienced in a few areas such as IT infrastructure, virtualization, networking, databases, DevOps, CI/CD, software architecture, application modernization, SecOps, backup, disaster recovery, cloud migration, data collection, data preparation, data governance, data security, data lakes, data warehouses, data visualization, MLOps, and artificial intelligence. Well informed in Enterprise IT Management and Cloud Technologies Motivated to regularly undertaking training and certification courses, reviewing documentation to enhance their technical expertise in Cloud Technologies Curious and inquisitive, asks and answers questions, enjoys analyzing complex issues, learns quickly, and simplifies information for others in the team Motivated in improving time management skills. Job Description In assigned pre-sales activities, analyze requests from potential customers and sales teams to define the project scope and sub-scopes, draw up meeting agendas for prospective clients accordingly, chair meetings, take meeting minutes and share these with the team and the client In assigned pre-sales activities, prepare technical presentations and success stories to the clients and share these to them Organize technical demos and PoC (Proof of Concept) activities, ensuring they are conducted effectively within the allocated time frame. Collaborate with the technical team to create documentation, including effort analysis, architectural diagrams, SoWs and pricing studies. Lead all RFI, RFP, and RFQ processes by familiarising the acceptance criteria for assigned prospective clients and organise the team in line with the progress of these processes Develop project plans by considering the team’s weekly/monthly schedule, Manage assigned cloud projects end-to-end, being directly responsible for all the stages, resource managemeny, client management and time management of these projects and coordinating the team accordingly Prepare daily end-of-day reports on the overall progress of managed projects. Plan all team activities in advance (at least one day prior), ensure seamless coordination with other team members with the same role, and adhere to strict process and project tracking throughout the day. Act as the single point of contact for clients under support and maintenance agreements, managing requests in line with contract SLAs. Take responsibility for all Jira and Confluence activities, tickets, boards, spaces, projects within the team, maintaining the tracking and quality of all work accordingly. Maintain continuous communication and feedback exchange with the Team Leader, promptly reflecting all tasks and deadlines assigned by the team lead into Jira and managing all relevant stakeholders effectively.