Community Liaison Officer İş İlanı

Project Site / Sivas 1. JOB DETAILS: Position: Community Liaison Officer

Division: Environmental and Social Department: Environmental and Social Direct Supervisor: Social Impact Manager 2. JOB PURPOSE: Community Liaison Officer (CLO) maintains regular communication with affected stakeholders. The CLO will be knowledgeable about the project region and will be able to speak local language. 3. KEY ACCOUNTABILITIES: Identifying, informing and recording public and social views, opinions & grievances and or relaying them to the necessary personnel for follow up; Setting up a grievance complaint tracker system to keep track of the type of complaints filed, the complainant and status of each complaint; Publicising & Distributing information to applicable stakeholders and translation of the material into applicable languages; Handling minor, straightforward issues such as those related to a complainants request for information; Obtaining clarification from other members of management in regard to dealing with specific grievances, such as a need to notify the Project Company (or other Project parties) in regard to the content or response to specific grievances; Ensuring all received external grievances are properly recorded, addressed and managed within the specified timelines as detailed in this procedure; Keeping up to date with any changes in compliance obligations with respect to stakeholder engagement and grievances. 4. REPORTING AND DOCUMENT FLOW Reports to: Social Manager / E&S Manager Interfaces with: Community members, local authorities, social experts, project teams, contractors, NGOs Document Flow: Receives: Stakeholder Engagement Plan, grievance log formats, communication protocols Delivers: Engagement records, grievance reports, community feedback reports, meeting summaries 5. GENERAL JOB DUTIES Stakeholder Engagement Build trust with community members through continuous engagement and respectful communication. Translate and explain project information, plans, and timelines in culturally appropriate ways. Identify vulnerable groups and ensure their inclusion in consultation and benefits. Ensure local concerns are communicated back to project leadership and reflected in decision-making. Grievance Redress & Documentation Operate the project’s grievance mechanism and support affected individuals in submitting grievances. Track and report grievances, ensuring timely investigation, resolution, and closure. Prepare monthly reports detailing community interactions, grievances, and responses. Support for Social Programs Assist with the rollout and monitoring of community development and livelihood programs. Support third-party consultants or NGOs conducting social assessments or community investments. Ensure contractors and subcontractors comply with community engagement and conduct standards. Compliance and Reporting Maintain community engagement records for compliance with IFC Performance Standards, Equator Principles, or national requirements. Prepare documentation for audits, monitoring missions, or investor reporting. 6. PROFESSIONAL DEVELOPMENT Employees are obliged to independently improve their qualifications and knowledge in the field of: OCCUPATIONAL HEALTH AND SAFETY (OHS). FIRE SAFETY (FS). Fulfills and comply with the requirements of HSE legislation, internal local acts (Policies, regulations, procedures, instructions, etc.) on HSE and FS of the Company. Identifies HSE and FS hazards and reduce/eliminate them to an acceptable risk level. Reports, investigates and promptly corrects hazardous HSE and FS related activities and conditions. Maintains HSE and FS goals and objectives for continuous improvement of the HSE Management System. Evaluates the effectiveness of the HSE Management System. Manages the setting of HSE goals and objectives aimed at continuous improvement of the HSE Management System. 8.RIGHTS: To request and receive necessary materials and documents related to the issues of its activity. Interact with other services of the enterprise on production and other issues included in his functional duties. To offer for consideration of the head proposals for improvement of work related to the duties provided for in this job description To report to the manager about all identified violations and shortcomings in connection with the work performed. To familiarize himself with the documents defining his rights and responsibilities for his position; To refuse to fulfill orders, instructions, assignments and tasks contradicting the legislation of Turkiye, having justified his refusal to the Head of the Department in writing; To exercise other rights stipulated by the legislation of Turkiye, Rules and Policy of the Company, labor and collective agreements, acts of the employer. 9. ACCOUNTABILITIES: The employee is responsible: For improper and untimely performance or non-performance of his/her job duties stipulated by this job description - within the limits defined by the labor legislation of Turkiye. For offenses committed in the course of his activity - within the limits defined by the current administrative, criminal and civil legislation of Turkiye. For causing material damage - within the limits defined by the current labor and civil legislation of Turkiye For non-compliance with the current instructions, orders and instructions on preservation of commercial secrets and confidential information. For failure to comply with internal regulations, safety and fire safety rules. For failure to inform the Head about non-standard working conditions and non-compliance with the quality of products (in relation to the activities of the division, department). In case of transfer to another job or dismissal from the position, he/she is responsible for proper and timely handing over the files to the person assuming the present position, and in case of absence of such a person, to the person replacing him/her or directly to his/her supervisor. For the fulfillment of individual task plans for the year according to the employee performance appraisal system. The goals and tasks specified in this plan are binding. In case of non-fulfillment, improper fulfillment of individual plans and tasks for the year according to the employee’s labor activity assessment system, the employee may be brought to disciplinary responsibility. For conscientious performance of his/her labor duties, observance of labor discipline, timely and accurate execution of the employer’s lawful orders, observance of technological discipline, requirements for labor protection, occupational health and safety and industrial sanitation, careful attitude to the employer’s property. Coordinate community relations campaigns and stakeholder events. Engage with relevant stakeholders in line with Community Engagement Plans and reinforce a positive representation of the Project to the Community. Plan and oversee engagements to comply with international performance standards (such as EBRD, IFC and ADB). Report and monitor engagement actions and prepare/revise action plans (such as SEP, RAP and CDP). Continuously provide feedback to the Project Management on community concerns and priorities with the view to revising intervention strategies where necessary. Schedule outreach meetings with local community members to discover their issues and concerns. Manage grievances that may arise during the construction phase of projects, respond to and ensure actions are communicated to the grievance owner. Track and close out the grievance in timely manner. Maintain records of engagement with locals and advise the project teams on community and individual aspirations. Prepare and implement trainings about social management plans for project employees and communities. Document personal interactions in the stakeholder engagement management system, and support documentation of other team member interactions. 10. REQUIRED WORK EXPERIENCE AND EDUCATION: Minimum Qualifications: Bachelor’s degree in Social Sciences, Development Studies, Communications, or related field Additional training in stakeholder engagement or community relations is a plus Ability to communicate effectively in Turkish and English (as a minimum) and desirably other languages applicable to the project. Experience or demonstrable ability to undertake site-based social action plans in accordance with International Standards (IFC, EBRD and ADB). Ability to undertake and interpret the outcomes of social monitoring programs. Experience or demonstrable ability to manage and effectively undertake other social monitoring (such as grievance management, stakeholder engagement, worker accommodation quality etc.) Experience or demonstrable ability to engage with project stakeholders (e.g. communities and others) Experience or demonstrable ability to prepare and deliver social training programs and content for site-based staff. Minimum Experience: 3–5 years of experience in community liaison, stakeholder engagement, or social development 2 years of project (site) based experience in a similar role. Experience in infrastructure, energy, or extractive industries preferred 11. REQUIRED SKILLS AND KNOWLEDGE : Strong interpersonal and communication skills, especially in rural or traditional settings Familiarity with stakeholder engagement frameworks (e.g., IFC PS, EBRD PRs) Conflict resolution and problem-solving skills Turkish language and working knowledge of English required Ability to travel frequently to project sites and surrounding communities Experience with Microsoft Office; familiarity with GIS or stakeholder tracking software is a plus Driving license 12. REQUIRED COMPETENCIES (Level _): Drives Vision and purpose Collaborates Build Effective Teams Develop Talent Drive Results Ensures Accountability